KRUK Romania, the leader in debt management, consistently striving to enhance and streamline their processes, proactively aligning with all legal and regulatory requirements. Motivated by maintaining compliance at the heist level through a proactive approach in adopting automation to enhance efficiency, KRUK embarked on a quarterly portfolio scanning project, using the dMonitor platform. This decision was driven by a commitment to continuously enhance compliance and upholding industry-leading standards.

The implementation of dMonitor serves as a strategic enhancement, designed to elevate their portfolio management capabilities and ensure the highest standards of integrity. As a result, KRUK recognized the adoption of dMonitor platform as a robust and automated solution to ensure the integrity of their client portfolio.

dMonitor was seamlessly integrated into KRUK’s operations, enabling regular and automated scans of their portfolios, as well as safety of costumer data. “The platform works well with no impediments so far,” noted KRUK’s compliance team, reflecting on the smooth transition. 

Through the implementation of dMonitor, KRUK has significantly enhanced its operational efficiency. The platform provides concrete evidence of client status checks, ensuring that the company can easily manage and audit the information. In addition, the integration of this automated system has eliminated the need for manual verification, streamlining processes and improving overall efficiency. With this, dMonitor has now become an essential part of their workflow.

When asked about the benefits of using dMonitor,  KRUK highlighted not only its role in ensuring compliance with legal requirements but also the added security and confidence it brings to their operations.. While the cost and efficiency benefits have not been fully quantified, the platform has clearly delivered tangible value by automating previously manual tasks and significantly reducing the potential for human error.

“dMonitor has proven to be a valuable tool for us at KRUK, offering both legal security and operational efficiency. It is a simple yet powerful solution that supports our ongoing commitment to compliance.”

– Mihaela Ileana Soflau, Senior Process Manager @ Enforcement Operational Processes Team, KRUK Romania